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Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update


A few reasons Associates love working at Lockton include:

  • Opportunities for growth and advancement, including paid training and professional development
  • 12-week paid parental leave
  • A huge emphasis on community involvement
  • Frequent athletic and wellness events
  • Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
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Client Services
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Description:

  • Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives
  • Proactively understands the requirements and needs of a Client account
  • Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations
  • Consults with Clients to review investment options, bender services, fees, strategies and goals
  • Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience
  • Reviews and issues profitability assists on all “fee-at-risk” proposals
  • Assists in the establishment and attainment of revenue goals for existing and new business
  • Provides input in the development and implementation of policies and procedures, as well and operating and strategic plans within area of specialty
  • Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers
  • Oversees issue-resolution between Client and the Vendor
  • Coordinates market selection for new and renewal business on designated accounts
  • Initiates and duplicates new business report activities
  • Generates new business opportunities through cross-selling
  • Negotiates program terms and costs
  • May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control
  • Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge
  • Mentors and trains junior-level staff
  • Researches and understands industry trends, product development government regulations
  • Performs other responsibilities and duties as needed

Qualifications:

  • Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
  • Typically more than 7 years of Client services experience is required
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
  • Strong verbal and interpersonal communication skills required
  • Demonstrates strong working knowledge and experience within brokerage industry
  • Understands industry trends and governmental regulations
  • Ability to complete continuing education requirements as needed
  • Ability to attend company, department, and team meetings as required, including industry training sessions
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
  • Ability to efficiently organize work and manage time in order to meet deadlines
  • Ability to travel by automobile and aircraft
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
  • Ability to work on a computer for a prolonged amount of time
  • Ability to work outside of normal business hours as needed
  • Legally able to work in the United States

Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.


Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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