Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. Check out the latest insights from Lockton's experts.
A few reasons Associates love working at Lockton include:
- Opportunities for growth and advancement, including paid training and professional development.
- 12-week paid parental leave.
- An emphasis on community involvement and giving back.
- Frequent athletic and wellness events.
- Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
- We are uncommonly and perpetually independent.
Account Manager- Employee Benefits
Lockton is seeking a motivated and detail-oriented Account Manager in the Employee Benefits space. This position requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As an Account Manager, you will support the day-to-day management and servicing of employee benefits policies, ensuring client satisfaction and successful renewals. The ideal candidate will have a fundamental understanding of the business, industry trends, carrier product offerings, and governmental regulations. They will work collaboratively with senior staff to deliver people solutions that meet the needs of Lockton clients.
Position Responsibilities
• Service a designated book of business, including marketing, assisting with claim issues, and administration.
• Support the implementation or transition of new/existing lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with clients and carriers.
• Initiate & facilitate vendor quotes, amendments, and reinstatements for requested changes as needed.
• Ensure complete client information is in the agency management system to maintain data integrity, accuracy, and completeness.
• Conduct and create benefit benchmarking studies, design plan comparison reports, and client presentation materials.
• Initiate obtaining policies and conduct contract comparisons to ensure completeness.
• Initiate and monitor receipt of renewals & quotes from carriers once submitted and negotiated by more senior staff.
• Generate materials for client presentations and meetings.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients, as directed, with timely responses to back to the clients.
• Initiate communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
• Build and develop relationships with clients, carriers, and other vendors.
• Research industry trends, carrier product offerings, and governmental regulations.
• Learn and collaborate with senior staff, fostering a collaborative and supportive work environment.
• Perform other responsibilities and duties as requested to support the team and clients.
Position Qualifications
• Bachelor’s Degree in Business Administration or related field, or equivalent years of experience.
• Typically, two years of related client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines.
• Ability to work in a team environment and manage multiple tasks & projects with competing deadlines.
• Ability to attend industry training sessions and complete continuing education requirements as needed.
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
• Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night.
• Legally able to work in the United States.
Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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