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Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update


A few reasons Associates love working at Lockton include:

  • Opportunities for growth and advancement, including paid training and professional development
  • 12-week paid parental leave
  • A huge emphasis on community involvement
  • Frequent athletic and wellness events
  • Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!

Claims Advocate - Marine Claims

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Claims
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POSITION SUMMARY:
Consult with the client to successfully evaluate, manage and influence their marine claims management programs and enhance Lockton’s ability to attract and retain business.

DUTIES:
• Facilitate the resolution of marine claims by acting as liaison between the client, insurance carriers and other vendors involved in the claim management process.
• Consult with the client in the overall management of the marine claims program goals and objectives, and positively impact overall results. Ensure the parties involved meet obligations timely and accurately.
• Demonstrate clear recognition of coverage and legal issues, ensure that they are elevated to the appropriate claim consultant based on the complexity of the situation.
• Provide the highest level of service possible to all customers, internal and external.
• Fully support Lockton’s business strategies and the goals and initiatives set for the Marine Claim Team.
• Excel in advocating on behalf of the client in all respects, while nurturing and maintaining positive working relationships with insurance carriers and other vendors.
• Build and maintain effective relationships in order to attract and retain business.
• Make positive contributions to client satisfaction and constantly strive to improve service.
• Communicate in a positive manner with all Lockton Associates, and contribute to a cohesive, pleasant team environment.
• Protect the confidentiality of information learned by performing the duties of the position.
• Exhibit a high level of competence and performance in written and verbal communications. Communications should be timely, concise and accurate.
• Attend team and department meetings, educational workshops and vendor functions.
• Embrace change and growth by enhancing skill sets and abilities. Contribute to this change by communicating strategies and ideas to other team members, listening and evaluating other points of view and reaching consensus on issues that are not resolved by unanimous support.
• Always remember We Live Service, and embrace that concept in order to assist team members, CID Associates and the client; whether assigned to that client or not.
• Participate in ongoing education that enhances your ability to perform these job duties, and provide the highest level of service.
EXPERIENCE AND SKILLS REQUIRED:
• Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience.
• Proficiency in the evaluation, interpretation and communication to the client of marine insurance coverage consisting of cargo, stock throughput, logistics and marine liabilities.
• Ability to professionally interact with businesspersons of all levels and succinctly communicate information and strategies.
• Substantial knowledge of the practices and procedures of Claim Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs.
• Organizational and time management skills that enable you to successfully prioritize a sometimes heavy workload to meet time sensitive deadlines.
• Ability to work with current computer software and hardware technology with little instruction.
• Compliance with established Lockton ethical business standards.
• The ability to timely keep all parties abreast of critical issues, and clearly communicate progress and achievement.
• Ability to use office equipment such as computer terminal and keyboard, calculator, copier, and fax machine.
• Legal right to work in the United States.
#LI-JH1

Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.


Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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