Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. Check out the latest insights from Lockton's experts.  

A few reasons Associates love working at Lockton include:

  • Opportunities for growth and advancement, including paid training and professional development.
  • 12-week paid parental leave.
  • An emphasis on community involvement and giving back.
  • Frequent athletic and wellness events.
  • Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
  • We are uncommonly and perpetually independent.
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The Complex Claims Consultant provides specialized casualty claims consulting services for Lockton Clients.  The Consultant communicates with CID, producer, Risk Control Services, and client stakeholders on significant or complex claims, facilitates and communicates claims resolution strategies, manages those claims resolution strategies, and advocates for exceptional claims outcomes.  The Complex Claims Consultant may also participate in the sales process for prospective Lockton Clients.


Role Responsibilities:

  • Prior experience with and ability to evaluate, strongly negotiate, and resolve coverage disputes.
  • Ability to effectively and efficiently manage client expectations of disputed matters.
  • Proactively monitor claims activities and facilitate the resolution of claims per service standards by industry vertical and/or as agreed upon with Client.
  • Function as liaison between Clients and insurance carriers, advocating for the best outcome for the Client.
  • Challenge adjusters as warranted, while advocating for the best outcome for the Client in accordance with Lockton Company service standards.
  • Cultivate strong working relationships with stakeholders, including: Clients, Producers, Client service teams, Claim Administration vendors (TPA’s) and Carriers.
  • Participate in the sales process with Producers, providing pertinent Claims Service marketing input and attending prospect meetings and presentations as needed.
  • Perform other responsibilities and duties as needed.



  • Bachelor’s degree in insurance, business or related field, or equivalent practical insurance claim management experience (at least 10 years) required.
  • Advanced degree in business, insurance or law preferred.
  • Extensive knowledge of the practices and procedures of claims administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs required.
  • Substantial understanding and ability to provide strategic input regarding all aspects of loss-sensitive risk programs.
  • Specialized expertise within at least one, and preferably multiple, lines of coverage and/or industry verticals required.
  • Proven experience in the evaluation of the accuracy of property and casualty claim reserving practices required.
  • The proven ability to create alternative solutions for claim related issues that may arise.
  • Demonstrated familiarity with claims litigation, with the ability to be a strong client advocate.
  • Strong knowledge relating to the evaluation, interpretation and communication of insurance claims and coverage.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Highly effective communicator with experience in communication with C-suite, general counsel, and other senior level client representatives.
  • Understanding of industry trends and governmental regulations.
  • Ability to complete continuing education requirements as needed.
  • Ability to attend company, department, and team meetings as required, including industry training sessions.
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
  • Ability to efficiently organize work and manage time in order to meet deadlines.
  • Ability to travel by automobile and aircraft.
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
  • Ability to work on a computer for a prolonged amount of time.
  • Ability to work outside of normal business hours as needed.
  • Legally able to work in the United States.

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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