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Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update


A few reasons Associates love working at Lockton include:

  • Opportunities for growth and advancement, including paid training and professional development
  • 12-week paid parental leave
  • A huge emphasis on community involvement
  • Frequent athletic and wellness events
  • Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
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Description:

Provide broad assistance, including sales and administrative support, to multiple Producers.
 
Role Responsibilities:
  • Compose and/or prepare a variety of correspondence, reports, spreadsheets, and other documents ensuring proper format, grammar, spelling, and punctuation
  • Receive, read, and is proactive in handling the daily mail, paying special attention to items requiring immediate attention. Prepare outgoing mail and special mailings as assigned
  • Answer incoming calls, screen calls, answer questions, refer callers to appropriate associates, or take messages
  • Provide sales support, including interaction with and providing assistance to clients via telephone or in person
  • Arrange all phases of travel, as well as maintaining records, itineraries, and travel credits
  • Update Associate Directory and client/prospect database
  • Monitor/manage email as requested
  • Responsible for all expense report-related activities, such as receipt collection and follow-up, preparation and submission of expense reports, and corporate credit card billing reconciliation
  • Manage and maintain the calendars. Schedule and arrange internal and external meetings, appointments, and special events. Arrange for meeting rooms, food/beverages, lunch reservations, etc., as necessary
  • Responsible for sporting and event ticket coordination
  • Attend meetings as requested, take minutes, and distribute as required
  • Interact with and coordinate the completion of assignments and projects with other associates, as appropriate
  • Make a positive contribution to customer satisfaction and constantly strive to improve service to customers
  • Communicate in a positive manner to contribute to a cohesive, pleasant work environment
  • Protect the confidentiality of information learned by performing position duties
  • Respond in a timely manner to the requests and needs of clients and Lockton associates
  • Responsible for regular and punctual attendance
  • Serve as a role model to other associates with respect to positive attitude, performance, and leadership
  • Attend staff meetings, department meetings, education workshops, and social functions as requested. Perform other work-related duties, as assigned

Qualifications:

  • Bachelor’s degree in a business-related field or equivalent education and/or experience required
  • Five to seven years' administrative support experience desired 
  • Proficiency in the use of Microsoft Word, Excel, and Outlook required
  • Strong internal and external customer service skills, along with the ability to develop sound relationships
  • Organizational and time management skills to prioritize workload and meet time sensitive deadlines required. Must be able to work under pressure and time constraints. Must be results-oriented with the ability to change priorities as needed
  • Above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, representing Lockton in the highest professional manner
  • Must have the demonstrated ability to not disclose confidential information; along with precise and careful handling of critically sensitive and confidential documents
  • Must have the ability to work independently along with a strong ability to use good judgment in recognizing scope of authority and urgency
  • Strong attention to detail required
  • Demonstrated ability to follow through in a timely manner on tasks to their completion required
  • Legally able to work in the United States

Lockton Companies, LLC is an equal opportunity employer. As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health and dental coverage, which begins on your first day of work, 401(k) with match and immediate vesting, a competitive vacation plan and unrivaled career advancement opportunities.


Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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