Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. Check out the latest insights from Lockton's experts.  


A few reasons Associates love working at Lockton include:

  • Opportunities for growth and advancement, including paid training and professional development.
  • 12-week paid parental leave.
  • An emphasis on community involvement and giving back.
  • Frequent athletic and wellness events.
  • Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
  • We are uncommonly and perpetually independent.

Operations Support Assistant

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Administration
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708 Total Views

Mission:  

The Operations Support Assistant manages the day-to-day administrative aspects of the Lockton Companies local office. This person creates the following experiences for our associates: the office is neat and tidy, associates and guest feel welcomed and supported, events are flawlessly executed, the administrative needs of our key sales professionals are met, and mail and supplies are readily available. A positive attitude, a desire to work efficiently, and excellent client-facing communication skills are critical to this role. The Operations Support Assistant will effectively prioritize work, multi-task, and effectively collaborate with the local team as well as the wider Lockton Southeast team.

Key activities include:

 Office Support:

  • Open office daily
  • Greet clients, guests and vendors upon arrival and direct them to appropriate offices and/or temporary office space
  • Maintain office supply inventory
  • Manages local office equipment and contacts vendors when issues arise
  • Maintain neat and tidy conference rooms, break rooms, office supply areas and common spaces
  • Manage conference room scheduling
  • Coordinates Security access and badge cards for local office
  • Acts as local fire and safety warden and coordinates with building on safety items
  • Provide local support to office associates as needed for IT, audio-visual and communications issues
  • Manages the seating chart for the local office
  • Route incoming mail and process outgoing mail including processing checks and carrier commission statements
  • Provide backup support to Southeast reception as needed

Admin Support:

  • Provides administrative assistance and support to assigned Producers including expense management processing, calendar management and travel arrangements.   
  • Coordinate materials/presentations with Creative Services team including printing support according to timeline.

People and Culture Support

  • Coordination of monthly birthday and anniversary celebrations, anniversary gift coordination.
  • Coordinates local special events i.e. yearly Associate massage day, BPTW events, town halls and various other events held throughout the year.
  • Supports new hire onboarding including local schedule, seating arrangements, and equipment support

Job Competencies:

  • Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently.
  • Monitoring Work:  Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
  • Initiating Action: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Collaborating: Working cooperatively with others to help a team or work group achieve its goals.
  • Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
  • Applied Learning: Assimilating and applying new job-related information in a timely manner. 
  • Leveraging Feedback: Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behavior, and impact on others. 
  • Valuing Differences:  Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.

Cultural Competencies

  • We Live Service! Providing the best solutions for our clients is fundamental to our business.  This client focus means we act with integrity and as a trusted advisor.  We learn our clients’ business and build partnerships. We always put our clients’ interests first.
  • We run at Lockton Speed! We make decisions locally, with a sense of urgency.  We are responsive to clients, our teams and our partners. Be quick, but don't hurry!  This means get it done right the first time with efficiency, speed, and most importantly quality.
  • We make it happen!  There is no bureaucracy.  We are open to solving problems in new ways.  We are free to do the work that we love, take risks, while making responsible professional decisions.  We value independence, new ideas, and informed opinions.
  • We have a passion for our work.  We have high expectations for our self and others.  We are intensely competitive, and aggressively pursue the best solutions.  We are intentional in how we work, and use drive and grit and move through challenges. We thrive on difficult challenges.
  • It's Personal. Our relationships matter. We are in this together with our associates, clients, and communities.  One team, where candid and straightforward interactions allow for proactive collaboration. We work through challenges, celebrate our successes, learn and grow. 

 

Knowledge and experience:

  • Bachelor's degree preferred
  • 2+ years of experience in an administrative capacity
  • Events coordination
  • Technically proficient with mobile, telecom, computers
  • Proficiency in Microsoft applications including Work, Excel, Powerpoint, and Outlook

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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