Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. Check out the latest insights from Lockton's experts.
A few reasons Associates love working at Lockton include:
- Opportunities for growth and advancement, including paid training and professional development.
- 12-week paid parental leave.
- An emphasis on community involvement and giving back.
- Frequent athletic and wellness events.
- Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
- We are uncommonly and perpetually independent.
Risk Control Operations Specialist
Position responsibilities
• Sets up files, tracks information and correspondence, and assists with Claims reporting
• Ensures timely and accurate data entry and maintenance of information in systems/applications, files, and documents
• Ability to navigate carrier websites to locate claims information
• Assists with Worker’s Compensation claims for assigned Clients, such as contacting injured employees to monitor recovery, answering questions/calls, and communicating with clients and adjusters regarding claim progress.
• Monitor employee adherence to prescribed therapy and identify cases that may require more management or surveillance
• Facilitate communication with employees, adjusters and medical professionals as needed.
• Train Associates on claims reporting process and claims systems, as needed
• Work in a team environment with shared responsibilities to respond to/complete individual daily requests as well as manage an individual, assigned workload; provide back-up to other team members as needed
• Comply with Lockton procedures and policies
• Protect the confidentiality of information learned by performing the duties of the position
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
• Perform other work-duties as assigned
Position qualifications
• GED/High School Diploma required. Bachelor’s degree or equivalent work experience preferred
• Previous clerical experience in a corporate environment preferred
• Customer Service and Telephone Operating Background Preferred
• Knowledge of Claims and/or Worker’s Compensation a plus
• Proficiency in the use of Microsoft Word and Excel required
• Strong attention to detail and high degree of accuracy in data entry required
• Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required. Must be results-oriented with the ability to change priorities as needed
• Must have above-average verbal, written, and interpersonal skills to interact with associates at all levels of responsibility, along with the ability to communicate with tact and diplomacy
• Demonstrated ability to respond to phone inquiries in a courteous and professional manner
• Empathetic listening skills
• Ability to work with all levels of business contacts
• Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration.
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.
Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Connect with Us