Lockton is a global professional services firm with more than 8,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. Check out the latest insights from Lockton's experts.  


A few reasons Associates love working at Lockton include:

  • Opportunities for growth and advancement, including paid training and professional development.
  • 12-week paid parental leave.
  • An emphasis on community involvement and giving back.
  • Frequent athletic and wellness events.
  • Incredibly generous rewards; US Associates receive a Rolex for their 10-year anniversary!
  • We are uncommonly and perpetually independent.

Worker's Compensation- Injury Counselor

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Claims
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912 Total Views

Description:

  • Facilitate the Workers' Compensation claim handling process in accordance with established department policies and procedures
  • Initiate contact with injured employees to explain the Workers' Compensation process as it relates to the injured employee. Provide an overview of the insurance company, employee's physician, and Injury Counselor's roles while the injured employee is covered by Workers' Compensation.
  • Incorporate all claim information into the WCCMS database. Accurately and completely document conversations and maintain an accurate electronic file of communication related to the injured employee's Workers' Compensation claim.
  • Report claim information and injury reports accurately and promptly to the appropriate insurance carrier on behalf of the Lockton client; mail and/or fax claim information to the insurance carrier. Assist the claims adjuster with obtaining additional information for servicing and handling of each claim.
  • Contact the physician after every injured employee's visit to obtain work restrictions and information on injured employee's condition and treatment plan.
  • Remain in contact with the injured employee and gather information on the status of the injured employee's health condition. Consult with the employee's physician, nurse case manager, claims adjuster, and project staff to determine if the injured employee is following the treatment plan prescribed by the employee's physician.
  • Act as a liaison between the injured employee's physician, insurance company, nurse case manager, management, general contractors, safety directors, and employee to gain a timely return-to-work release.
  • Maintain communication with the Lockton client and insurance carrier; prepare status reports on critical claims for the client.

Qualifications:

  • Associate's degree in Business or a related field, or equivalent education and/or work experience preferred.
  • Experience in providing client service in a professional business environment desired.
  • Strong value of service to others with the ability to make decisions in compliance with department standards required.
  • Ability to track the status of assigned claims to their successful and timely completion required.
  • Ability to organize and prioritize a heavy workload to meet deadlines required.
  • Previous computer experience required.
  • Must be trustworthy and have the ability to handle highly confidential information with the utmost care and discretion required.
  • Previous experience with Worker's Compensation a plus.
  • Ability to complete continuing education requirements as needed
  • Ability to attend company, department, and team meetings as required, including industry training sessions
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
  • Ability to efficiently organize work and manage time in order to meet deadlines
  • Ability to travel by automobile and aircraft
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
  • Ability to work on a computer for a prolonged amount of time
  • Ability to work outside of normal business hours as needed
  • Legally able to work in the United States
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Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every single day. At the end of the day, our mission is to ensure that our family can be anyone’s family.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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